Privacy Policy.
How information submitted through the Cory’s IT website may be handled.
Information collected
When you contact Cory’s IT, submit a callback request or open a support ticket, you may provide contact details, business information and technical details needed to respond.
Callback requests
The callback form collects the phone number you enter and basic request metadata such as submission time. The number is placed in a restricted server-side queue for the purpose of returning your call. The website form does not itself initiate an outbound call; dispatch occurs through the phone system when the callback process is invoked.
How information is used
Information is used to respond to inquiries, provide requested support, maintain service records, protect systems and operate requested services. Callback numbers are not submitted as a marketing subscription.
Support records and logs
Support requests submitted through the HESK portal may be stored in that helpdesk system. Web servers and security tools may process IP addresses, request timestamps and browser information for operation, troubleshooting and abuse prevention.
Retention and security
Information is retained as reasonably necessary for the purpose collected and applicable obligations. Reasonable safeguards are used, but no internet transmission or storage system can be guaranteed completely secure.
Contact
Questions can be sent to cory@corysit.com or by calling 888.324.0060.